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Employee Assistance Programs (EAPs) are employee-benefit plans offered by many employers in conjunction with their health insurance plan. EAPs are intended to help employees deal with personal problems and manage challenges that might adversely impact their work performance, health and well-being. EAPs may include assessment, counseling and referral services for employees and their household members. A well-designed EAP can increase productivity, lower absenteeism and improve employee morale at a reasonable expense.
An effective EAP will provide needs assessments with a credentialed clinical counselor. Where appropriate, the counselor will identify and assess problems and refer the participant for further diagnosis and treatment. Professional assistance is available for a wide range of emotional health, family and work issues, including:
In addition to assessment and referral services for clinical issues, an EAP can assist with the following life issues facing employees and their families:
A comprehensive EAP also includes online self-help services to members. The following are examples of information available via most EAP vendors' websites: